**CLICK FOR FESTIVE PERIOD DISPATCH INFORMATION**

 

Nationwide Courier Service

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We ship mainland orders out across the UK via a Next Day courier service. Raw feeds are packed in temperature controlled boxes with thermal liners.

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Whilst we use a Next Day service, during busy times or due to delays, our courier may deliver your order in up to 48 hours.

 

Shipping costs are calculated by weight and will be automatically applied at checkout.

 

Please note that orders containing raw feeds below 10kg are unlikely to remain frozen in transit. By ordering a small amount of raw feeds, you take responsibility for these feeds potentially arriving thawed. It is safe to refreeze defrosted raw feeds.

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Orders are posted out Monday-Thursday, excluding bank holidays.​

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Our current timeframe for dispatch is 1-3 working days. Orders are then shipped with a Next Day delivery service. Please see the table below for an estimated delivery day based on when you order:

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​This is subject to change during busier periods.

 

Customers are responsible for ensuring all delivery address details (e.g. full postcode) are entered correctly at the point of checkout, these cannot be amended once your order has been processed. 

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UP TO 20KG - £6.50

20KG - 40KG - £9.50

40KG - 60KG - £12.50

60KG - 80KG - £20.50

80KG + - £26.50

 

 Our delivery partners will contact you by email/text to notify you they have your order and provide a delivery window. You are able to track the progress of your parcel via the link sent by our delivery partners.

 

You will be given the option to leave your order in a safe place if you are not in. Once our delivery partners have provided us with proof of delivery, we cannot be held liable for doorstep thefts or missing parcels. We highly recommend you always nominate a safe place or have your order delivered to an alternative address where it can be received at the point of delivery. Our delivery partners no longer provide the option of re-delivery to an alternative address, so please ensure you enter the correct information at checkout. 

 

Our delivery partners do not deliver on Bank Holidays, nor do not they ship to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isle of Whight, Channel Islands or Scilly Isles. If an order is due to be delivered to one of these locations, it will be cancelled and refunded in full. 

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Receiving your goods 

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*It is safe to refreeze defrosted raw feeds - We will not automatically refund defrosted goods as long as the meat is still cold*

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Orders are sent out in temperature-controlled packaging, and whilst we make every effort to ensure your goods arrive fully frozen, sometimes conditions beyond our control mean orders can arrive defrosted. Feeds are packed in ice, so as long as the meat still cold, it is safe to refreeze. We can not refund partially or fully defrosted items that have arrived in a reasonable delivery timeframe.

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Damaged or spoiled goods

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In the unlikely event that any part of your order arrives damaged or spoiled, photographic evidence of the feeds and packaging must be provided within 12 hours of receipt of goods. We will asses the evidence of the affected feeds and come to an appropriate resolution